Frequently Asked Questions

Do I have to come to the ski school when I arrive ? Do I have to show something to the ski instructor ?
If your child is in piou-piou or ourson level, please come to the ski school to collect stickers and a bib.
From the flocon level, if you already paid for your lessons, have collected your ski-passes, have an insurance and know where the meeting point is, you don't need to come to our office.
You don't need to show anything to the ski instructor, they have the names of their students on their phone. But just in case, keep the invoice you received by e-mail. 
My kids have the same level and I already booked. Can they be together in the same group?
Groups are made by the ski instructors. You can ask them on the 1st day to keep your kids in the same group.
I'm not sure about my child's level. In which lesson should I register him?
If you have a doubt, you can use the "What is my level" tool, and if it does not help, you can also contact us. Our instructors always carry out a small assessment on the first day to ensure that all children are registered in the correct level. If your child is not registered in the right group, we will move them to a lesson of their level, if their is still availability. HOWEVER, please note that it is not always possible to change children to another group level during our busiest weeks.
Where can I pick up my child if I arrive late at the end of class?
If you are late to pick up your child at the end of their class, please call us and we will have them wait in our office with our desk agents.
How many children are there per lesson? 
The number of children varies according to the week. For example, school holiday weeks are the busiest. During this period, the number of students per group should be around 12. 
Is there a minimum number of students to maintain a course?
If there are less than 5 students, the ESF reserves the right to cancel the group lesson.
What should I do if I have forgotten my child's results booklet?
You can get a stamped sticker to add to your reults booklet once you're at home. If you have lost the booklet, our desk agents will be happy to give them a new one. Please keep in mind that the desk agents will need to see the medal (or a picture of the medal) to stamp the booklet.
Do you provide the ski equipment?
No, we don't provide equipment. The sports shops in the resort are there for that, and will be able to advise you on the choice of equipment according to your level and to your wishes. Let professionals guide you! 
I will only be here for 5 days,does this make the group lesson cheaper?
Whether it is for 5 or 6 days, the price is the same as it is a price for the package.
I will arrive in Auris on a Tuesday, can I still book a group lesson?
Our lessons start on Sunday and finish on Friday, it's not possible to start group lessons in the middle of the week. Alternatively, we offer private lessons.
Do I need to book in advance, or will there still be room when we arrive? 
We strongly recommend that you book, especially if you come during school holidays. These are very busy times and we try to keep our clients satisfied, but when all our instructors have been posted and we have no more available, we have to stop selling the courses.
Am I insured by my credit card?
As each card is different, contact your bank directly to find out all the conditions for your coverage (rescue, repatriation, treatments refund, ski lessons refund, ski lift passes refund, etc.)! 
Do you offer snowshoeing or dog sledding trips?
Unfortunately we do not offer these services, you can contact the tourist office.